Pincipal Product Manager / Strategic Implementation Advisor

Lead a team that acts as the central resource and driving force for the design, process, manufacturing, test, quality and marketing of product(s) as they move from conception to distribution. Organize interdepartmental activities ensuring completion of the project/product on schedule and within budget.
As a member of the product development division, you will analyze and integrate external customer specifications. Suggest and justify product directions and specifications. Specify, design and implement moderate changes to existing software architecture. Build new products and development tools. Build and execute unit tests and unit test plans. Review integration and regression test plans created by QA. Communicate with QA and porting engineering to discuss major changes to functionality.
Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. 7 years of software engineering or related experience.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Product Development Sales and Engagement Cloud Center of Excellence - Strategic Implementation Advisor
Key to accelerating the success of Oracle Sales and Engagement Cloud is our nurturing of a broader set of highly referenceable customers. Our customers must achieve their business objectives and drive significant benefit into their organizations with our products. As we have grown, the scale, size and relative complexity of implementations have dramatically increased.
As Oracle Product Development Sales and Engagement Cloud CoE team members, we help customers achieve their objectives. Our team is measured on attaining deep, high affinity references as well as developing and deploying highly leveraged, scalable best practices to ensure the success of our customers and their implementers. We become product and process experts, assisting a broad field organization of trained, competent implementation delivery consultants from leading Systems Integrators, working alongside Oracle s Field Customer Success Managers and Oracle Support. Most of us have years of experience in Product Management, Consulting or Sales Consulting on Oracle Sales Cloud, CRM On Demand, Oracle Siebel, Oracle Netsuite, Oracle's E-Business Suite or other enterprise software.
The successful candidate will have extensive experience in the use and deployment of complex sales (SFA, PRM, CD) and B2B service and service knowledge management applications. The candidate will have deep experience in the business environment and process supported by Oracle s sales and B2B service products.
Roles and Responsibilities
You will interact regularly, primarily remotely, with the customer, their chosen implementation partner, Oracle's Cloud Service Delivery Managers and key Oracle executives to provide oversight during the Oracle Sales and Engagement Cloud implementation, ensuring all parties are aligned. This will include understanding the status of the implementation, discussion of any critical issues, and coming to agreement on appropriate action plans of resolution. You will act as a bridge between the customer team and Oracle Product Development as required. You will drive to closure any issues that put the go- live at risk, including defining ownership between the customer, the integration partner, and Oracle.
This is a high visibility position and you will typically be interacting with C-level executives, both within the customer s IT, sales, marketing and service organizations and within Oracle. Therefore, excellent communication and executive level presentation skills are required, as requisite experience. In this role, you will be the customer s trusted advisor. You will engage when the customer kicks-off their implementation and you will continue with the customer throughout their relationship with Oracle. Your objective is to ensure that the customer realizes the business benefits they hoped to achieve with their CRM, Service, and Service Knowledge Management initiatives. You will simultaneously engage with a variety of customers at any one time, from Fortune 500 customers to upper, mid-market customers.
Experience and Skills
Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. This is a leading contributor, individually and as a team member, providing direction and mentoring to others.
BS or BA Business Administration, Accounting; MBA is a plus.
At least 15 years of experience in enterprise software implementation.
Experience in setting IT strategy and leading business organizations through change is desirable.
Experience leading the implementation of enterprise-class, mission-critical applications.
Experience with CRM software and particularly, Oracle Sales Cloud, Siebel, Oracle CRM On Demand, Oracle Netsuite, or SFDC is desirable.
Sufficient knowledge of a broad set of SFA, service and service knowledge management processes so as to understand, direct, and communicate the issues between the relevant parties.
Familiarity with the capabilities of modern analytics reporting tools is desirable.
You are someone who is:
A team player with strong interpersonal skills
Has excellent verbal and written communication skills
Has strong organizational and process management skills and attention to detail
Has the credibility and experience to engage with customer executives
Enjoys the challenge of "the unexpected"
Can rapidly sort out "fact from fiction" in any situation and motivate forward progress
Can work well in a delivery team environment
Able to quickly garner respect from you
Demands a lot from yourself and others with whom you work
Constantly broadening and deepening your knowledge of the products your work with and your general skills
As part of the team you will make significant contributions to assist our customers, systems integrators and field service delivery organization through the implementation project while shaping product strategy and growth of our cloud applications.
Job: Product Development
Organization: Oracle
Title: Pincipal Product Manager / Strategic Implementation Advisor
Location: United States
Requisition ID: 18000GON
Other Locations: Canada

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