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Client Technical Support

Company Name:
Adams Consulting Group, LLC
Job Posting
Title: Technical Support
Skills: Software/application support, customer service
Location: Mineola, New York
Basis: Full Time, Permanent
Our client provides Anti-Money Laundering and Compliance Solutions to the financial services industry. We seek candidates with at least 2-3 years experience to provide customer support for external customers using software applications related to watch list filtering.
The successful candidate will be prepared to provide front line (phone/email) support for clients, test and debug reported issues and work with developers to solve problem issues.
Job responsibilities:
1. Log, monitor and update cases on SBS' Issues Tracking database.
2. Analyze information provided by customer, recreate issues and resolve problems.
3. Respond to first-level support inquiries and questions from our customers concerning SBS software application.
4. Coordinate with 2nd.level support team and/or developers for complex customer issues to resolve problem issues.
5. Assist with alpha and beta testing of software components as directed.
6. Prepare and conduct software demonstrations for customers as directed.
7. Assist 2nd level support team and/or developers with documentation preparation and updates.
8. Assist with project implementations as directed.
Job requirements
- Windows XP Pro / Windows Server 2003/2005
- Unix (Solaris/Linux)
- Java applications
- Web Application servers (Websphere, Weblogic)
- Knowledge/experience with industry standard databases (Oracle, SQL Server)
Personal skills:
-Effective communication skills; must be able to effectively communicate on the phone, in person and in writing with all levels, internal and external.years.
-Minimum education: Bachelors degree or Technical Diploma (preferably Computer Science, MIS, Math, Engineering).
-Financial background and/or knowledge of regulatory compliance is a plus.

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