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Desktop Support Technician

Company Name:
ACG Resources/Adams Consulting Group, LLC
Desktop Support Technician

Our Client, a financial software company is seeking to hire someone for a technical support/help desk role.

SUMMARY
The purpose of the Desktop Support Activity is to provide hardware and software installation, technical assistance and repair services to employees, so they receive a professional, accurate, and timely resolution to their requests.

JOB FUNCTION
Support internal customers with technical assistance, network connectivity, equipment diagnosis and troubleshooting of hardware and software
Support remote employees with technical assistance, remote access connectivity, equipment diagnosis and troubleshooting of hardware and software
Provide service and support for all IT equipment to include personal computers, peripheral devices, hardware, and software used for business purposes
Maintain and troubleshoot existing PCs and peripherals throughout the company's network including but not limited to PCs, notebooks, and laptops
Support all employees and respond to all incidents in a timely, courteous, and efficient manner
Provide training on an as-needed basis to employees
Assist in deployment of new technologies and other related tasks
Manage IT inventory of all equipment, licenses, service, and support contracts and incidents.
Setup and troubleshoot mobile devices
Responsible for coordinating all aspects of the new hire/termination processes
Move, Add and Change all technology associate with the desktop computing environment, including but not limited to PC's, monitors, phones and printers

REQUIRED SKILLS
4-7 years of experience
Windows Server (2003-2008)
Exchange 2003
SQL Server
Windows 7 or later
MS Office Suite 2010 or later
Symantec End Point Security
VPN
Symantec Backup Exec
Active Directory
PC & Server Repairs
TCP/IP, LAN/WAN, DNS, DHCP
VoIP


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